It's been 8 months since we bought this product. Besides being very expensive compared to similar products, we still thought of giving it a try.It worked fine for 8 months and stopped working all of a sudden. I have been treating this like a Queen and wouldn't let any family member operate it.We have been trying to contact the customer support....there is no one whom you can talk to. All you can do is to go to their website and write a report. There has been no response so far and not sure if anyone would do so. Please do not waste your money on this. I could have got 3 more mixies for the price of this.The rating is based on the customer service response but not for the functionality of the product!

It is an excellent kitchen tool! It blends effortlessly, making everything from smoothies to sauces and batters with ease. Powerful, efficient, and easy to clean with no leaks or spills, it’s a must-have for any home cook. Highly recommend!

This is a great mixer/grinder for all Indian cooking needs. There isn't anything like this from any other manufacturer. It has the right jar and blade design for all milling and grinding needs. Most other products you find from non-Indian manufacturers are good only for blending smoothies, even those that boast about their incredible ice crushing strength. After two years of Idli/Dosa batter grinding, the rotor head of my Hamilton Beach mixer grinder broke which made it unusable. I contacted customer service and I was asked to send pictures of the problem, which I did. Later they asked me to cut the plug off the wire and send a picture of that as well, probably to ensure that mixer/grinder is actually broken. I did that too. and, then I was sent an email saying that I will be receiving a replacement mixer/grinder. I was only expecting a mixer motor base, but I received the full new set including the jars, which I really appreciate as the lid closing mechanism was broken as well and we couldn't buy a replacement for it. Overall a great experience, wouldn't hesitate to buy another Hamilton Beach product.

All matters corrected. Drive unit to blender disintegrated. No phone service. No parts. No technical service. Complete unit being returned. Company states replacement possible within 15 days. All issues were resolved satisfactorily over time under the warranty. Update March2024: Love this tri-canister blender mostly for 1L smoothies for my Beast SS cup . Bought 2nd #58770 for backup as I'm over 80 years old and have difficultly chewing. I'm working/learning about hot & cold grinding, mixing, & drinking carnivore + green smoothies. The colors of my concoctions match those in Farnoosh Brock's the Healthy Smoothie Bible. If I have odd scraps left over they go into whatever I'm blending so there's no waste. ANY food can be reduced to a hot or cold syrup.......dynamite blender!

We have been using this grinder/blender for over a month now. We were looking for a grinder for Indian food for over a year. I finally thought maybe I should order from India since I couldn't find anything here in the US, but due to COVID-19, there was a long waiting time. One day I came across this one. I read almost all the reviews and was a bit hesitant since some people had issues and good reviews were not long enough to get to know much about the product.I gave it a try anyway, and it came in within 12 days (a bit longer wait time). It packaged very carefully, and it was a beauty fresh out from the box and very high-quality stainless steel. It is nothing less than my Ninja kitchen system and Vitamix. I have seen some Indian brand grinders. The quality and the craftsmanship can never match up to Ninja or Vitamix. We had some Hamilton Beach products in the past I(the entry-level) but never impressed with the brand. This Professional line is top of the line when it comes to quality.When I come to the performance, we grind the spices; I have been watching many masala recipes on YouTube, making my own at home. I have learned to make some green chatni during the lockdown. A family friend of ours gave us homegrown organic turmeric roots. It grinds beautifully, it was a little hot and had to wait for a few minutes like 4 or 5 minutes to restart. But it's turmeric root we are talking about; it is tough to grind the turmeric. I tried Ninja in the past, and it couldn't grind it, and yes, Ninja is not a grinder, but I have been using Ninja to grind here and there in the past.I use the big jar to make smoothies; something in the blades makes the smoothies soft and even consistency like Vitamix. It is a mixture of two of my favorite blenders. I genuinely enjoy it, and there is a five-year warranty on it, and they sell the extra parts separately on their website.The functionally is there, but it also starts with just pressing one switch if you don't want to go through all those functions. Honestly, I don't use those functions at all. I use the power button and chose my speed, and hit start.In the end, it has become my favorite blender/grinder, and I reach for it the most. It has been part of our daily cooking.